Refund Policy

Effective 31 August 2026

The 14-day guarantee

You have 14 days from the date of purchase to request a full refund if:

• the files don't match the description you agreed to at checkout;
• a workflow doesn't import or doesn't work as described, and we can't fix it for you;
• you bought the wrong thing, or it turns out not to fit your setup;
• we decline the order after taking payment.

Yes, this applies even though you've already downloaded the files — that's the point of the guarantee. We can't take a download back, and we're not going to pretend otherwise or use it as a reason to say no. We ask that you delete your copy, and we trust you to.

How to request one

Email hello@keelscope.com with your order reference (the KS-… code from your confirmation email). You don't need to fill in a form or explain yourself. We acknowledge every request within one business day.

When you get the money

Approved refunds are issued to the original payment method within 3 business days of approval. Your bank or PayPal then takes its own time to post it — usually 5–10 business days for cards, faster for PayPal balances. We'll send you the refund confirmation as soon as we process it, so you have something to chase with if it's slow.

Refunds are always to the original method. We can't send a refund to a different card, account or person.

What isn't covered

Outside the 14-day window we consider requests case by case. We generally can't refund:

• a completed consulting call, once the call has taken place — you can reschedule free up to 24 hours beforehand;
• a workflow that stopped working months later because a third-party API it connects to changed on its own;
• a purchase where the files were redistributed or resold, which our terms don't allow.

Even then, ask. In practice we would rather fix the workflow or issue a partial refund than have a customer feel they paid for nothing.

Chargebacks

If something has gone wrong, emailing us is faster than filing a dispute — we can refund you in days, where a dispute takes weeks. We'll never refuse a legitimate refund to force you into a dispute.

Your statutory rights

This policy is in addition to, and does not limit, any refund or cancellation right you have under the consumer law of your own country.